For those unfamiliar, it has nothing to do with how long I can ride a unicycle. Nor has it anything to do with when I first learning to ski. Maximum Uptime is what we should all strive for in the arena of Internet Service Delivery.
We live in a time when almost everything can be done on-line. Paying bills, ordering food, buying a car and many other things. But the more society adopts on-line services the greater the expectation that these services are always on. The web site must be up, the Point of Sale terminal must be able to authorise transactions, the email confirmation must be received. Furthermore, the accessibility of information has further fuelled growth in expectations. Customers are fickle. They won't stand for delays. "Back in 5 mins", is NOT acceptable.
The solution is to implement systems based on Maximum Uptime.
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